Delivery
We aim to deliver next working day wherever possible on all orders received before 1pm of the previous working day however we ask you to allow up to 3 – 5 working days from the date of order subject to availability. On times consignments may take longer if circumstances beyond our control disrupt our haulage contractors, postal services, or alternative logistic arrangements.
For security reasons we can only send electronic items to the billing address of your account unless a prior arrangement has been made.
All prices listed on this website are subject to V.A.T.* and the shipping charges below:
*V.A.T. is a tax that you pay when you buy goods and services in the European Union (EU), including the United Kingdom.
V.A.T. is chargeable on all orders, except V.A.T. registered international customers and customers in The Channel Islands.
UK Mainland shipping charges for orders under £500 excluding V.A.T.
| Description | From | To | Charge |
| Single Package | 0kg | 29kg | £7.50 |
| Double Package | 30kg | 59kg | £15.00 |
| Triple Package | 60kg | 89kg | £22.50 |
| Quad Package | 90kg | 119kg | £30.00 |
| Half Pallet | 120kg | 299kg | £36.00 |
| Full Pallet | 300kg | 10000kg | £48.00 |
Orders Over £500 excluding VAT are carriage paid.
We operate from a dedicated modern and computerised 40,000 sq ft facility with over 4000 pallet spaces.
Ireland Shipping (Northern & Southern)
For orders under £500 shipping charges to Ireland are calculated after we have received your order and an amended invoice with the correct shipping charges will be e-mailed to you for payment once the correct shipping charge has been calculated. Pallet prices are below but cartons have to be calculated on an individual basis.
Pallet Delivery to Ireland (Northern or Southern) -
£84.00 per pallet + V.A.T (Where applicable).
For orders over £500 but not more than £1000 we will split the shipping charges with you.
For orders over £1000 excluding V.A.T. (where applicable) carriage is paid.
Drop Shipping
Please add 20% to all trade prices for drop ship orders. Shipping is calculated individually for each order depending on weight and size, prices range from £2 - £7.50.
To place a drop ship order please e-mail us your invoice/delivery note to be included in your customers order.
We will then process your order and send you an invoice for payment. Once we have received payment your order can then be dispatched directly to your customer.
Most customers have a credit/debit card on file with us so that your orders can be dispatched usually on the same day your order is placed.
Adult 18+
Please note, we do not carry the full range of adult items in stock but provided our supplier has stock we can usually fulfil all adult 18+ item orders within 7 -10 days.
Our Returns Policy & Procedure
Please note items must be returned within six months of the date of Invoice.
Return shipping costs along with the cost of the goods will be credited once the item has been fully inspected and diagnosed as faulty or un-saleable, unless a prior arrangement has been made with the GHI management.
We reserve the right to refuse returned items where the above procedure guidelines have not been complied with.
Returns Authorisation
You must obtain a Returns Authorisation Code before sending anything back to us or we will not be able to process your return and raise a credit. Please follow our simple and easy guidelines.
1. E-mail
returns@gifthouseinternational.com or telephone +44 (0)1446 700533
You must provide the following information to obtain a returns authorisation (RA) number
- Item Code
- Item Description
- Date of Purchase
- Invoice Number
- Quantity of damaged/faulty items
- A full description of the damage or fault
Please note we reserve the right to refuse any return which does not include a returns authorisation number or is not complete and in the original packaging.
Packing the item
Pack the item(s) securely and include
the returns authorisation number or a copy of the returns authorisation email.
Faulty or defective items
If the item you receive is faulty please contact our Customer Support team at
customerservices@gifthouseinternational.com quoting your order reference, your company name and address, details of the product(s) and the reason for your return.
All products returned to us will be thoroughly checked by our Returns Department and only then will a credit, replacement or exchange be authorised and processed. Returns are usually processed within 7 working days of receipt. We will ask you if you would like us to replace the item (providing that it is still available) or credit your account. A refund will be made in the same form of payment that was used to make the initial purchase.
Perishable Goods
We are unable to accept returns of perishable goods.
Goods that include software: Any item which includes software must be returned with the software unopened.
Returned Items lost in transit
We cannot be responsible for returned packages lost in transit: as you are responsible for returning the item(s) to us we recommend you use a track and trace facility with your courier/carrier when returning faulty or damaged goods.
Complaints Procedure
Gift House International takes its relationships with customers very seriously, and we extend a great deal of time and effort ensuring that we keep you happy. We aim to reply to E-mails within one working day of receipt whether they enquiries or complaints. All your feedback is appreciated. Any comments should be sent to
customerservices@gifthouseinternational.com or telephone +44 (0)1446 700533
Copyright & Trademarks, Conditions of Website Use
All website design, text, movies, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Gift House International LTD. and its affiliates or their content and technology providers. ALL RIGHTS RESERVED. Any use of materials on this Web site-including reproduction for purposes other than those noted above, modification, distribution, or re-production without prior written permission of Gift House International Ltd is strictly prohibited.
Trademarks
Gift House International, Gift House International Ltd, GHI, GHI LTD
gifthouseinternational.co.uk,
gifthouseinternational.com, and
gifthouseint.com, Poke Gifts, Poke Fun, Poke Leisurewear and Home Medic are either trademarks or registered trademarks of Gift House International Ltd. Other product and company names mentioned on this Web site may be the trademarks or registered trademarks of their respective owners and are used by us with their consent.
Governing Law and Contract Formation
The technical steps required creating the contract between you and we are as follows:
- You place the order for your products on the website by pressing the “submit” button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the website.
- We will send you an Order Confirmation Email detailing the products you have ordered. This is not an acceptance from Gift House International.
- At the same time as your product is shipped from our warehouse we will send you a Despatch Confirmation Email.
- Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or have cancelled it.
Non-acceptance of an order may be a result of one of the following reasons:
- The products you ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment.
- The identification of a pricing, product or offer description error.
- You do not meet the eligibility to order.
Refusal of Transaction
We reserve the right to withdraw any products from this website at anytime and /or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Disclaimer
TO THE FULLEST EXTENT PERMITTED AT LAW, Gift House International IS PROVIDING THIS WEB SITE AND ITS CONTENT ON AN “ AS IS “ BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCT INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IN ADDITION, Gift House International DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.